SELECT
							ID,
							ticket,
							SUBSTRING(subject,1,20) subject,
							SUBSTRING(name,20) name,
							createdDT elDT,
							DATE_FORMAT(createdDT, '%d/%m/%Y %H:%i %p') createdDT
						FROM salihin_cms.contact_main
						WHERE status = 'NEW'
						ORDER BY createdDT DESC